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About ITEQ^®

ITEQ^® tracks the BlueStar Israel Global Technology Index™ (“BIGITech^®”), the flagship benchmark for Israeli technology stocks, which encompasses Israeli companies listed on exchanges throughout the world.

• The first ETF to comprehensively target innovative companies in the Israeli tech industry.
• Israel is, as Warren Buffett says, “the leading, largest and most promising investment hub outside the United States.”⁷
• ITEQ^® provides exposure to the technology themes of tomorrow (including cyber security, autonomous driving, artificial intelligence, CleanTech, DefenseTech and 3D printing).
• A complete and diversified way to add Israeli companies to a global technology allocation.

*The above chart shows ITEQ^®‘s annualized returns.

About the Fund

ITEQ^® is the first ETF created to provide investors with diversified exposure to the dynamic Israeli technology sector. Although only a handful of Israeli technology companies are household names, collectively the Israeli technology sector is a major innovator, developer and supplier within the global technology ecosystem. These companies are at the forefront of most technologically disruptive industries, including cyber security, big data hardware and analytics, autonomous driver assistance and safety, clean energy, biotechnology and medical devices. ITEQ allows investors to tap into the Israeli technology investment opportunity, which includes Israeli companies listed worldwide and active in a broad range of well-established, emerging and disruptive technology sectors.

ITEQ^® – the BlueStar Israel Technology ETF seeks to provide investment results that, before fees and expenses, correspond generally to the price and yield performance of the BlueStar Israel Global Technology Index™ (BIGITech^®), an index of Israeli technology companies listed on the Tel Aviv, Nasdaq, NYSE, Hong Kong, London, Australian and Singapore exchanges.

About the Index

BIGITech^® is the broadest, deepest and most complete benchmark of the Israeli Global Technology sector. The index considers all Israeli companies regardless of listing venue and allows for the inclusion of companies operating in a range of industries from information technology to biotechnology to clean and sustainable agriculture and energy technology. BIGITech^® was developed and is maintained by BlueStar Indexes^®, and is now administered and maintained by MV Index Solutions GmbH (“MVIS”).⁸ The index is calculated by Standard and Poor’s. The index is rebalanced twice a year in June and December. MVIS is advised by the BlueStar Index Advisory Committee. The index’s ticker symbol is BGTHTR.

ITEQ ETF Partners LLC & MV Index Solutions GmbH

ITEQ ETF Partners LLC is an affiliate of BlueStar Global Investors LLC, a research firm that specializes in the Israeli capital markets.

BlueStar Indexes® (“BlueStar“) is a research-driven provider of indices and financial data focused on serving the needs of innovative ETF issuers, index fund sponsors and asset managers around the world It was acquired by MV Index Solutions (MVIS®) in August 2020. MVIS® develops, monitors and licenses the MVIS Indices, a selection of focused, investable and diversified benchmark indices. The indices are especially designed to underlie financial products. MVIS Indices cover a range of asset classes, including equity, fixed income markets and digital assets. More than 120 indices with approximately $18 billion in assets under management tracking these benchmarks are currently invested in financial products based on BlueStar and MVIS Indices.

For more information, visit bluestarindexes.com or mvis-indices.com.

Capture the Israeli Technology Innovation

Learn how to harness Israel’s technology edge and create a globally diversified portfolio.

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Fund Summary

Income Data

Fund Documents

Fund Name

BlueStar Israel Technology ETF

NAV

77.91

Nav Price Change

-0.41

Median Bid/Ask Spread (30 Day) (%)⁴

0.07

Symbol

ITEQ

Market Price Close

78.17

Market Price Changes

-0.32

Premium/Discount (%)

0.34

Month End Performance

Quarter End Performance

Performance data quoted represents past performance and does not guarantee future results. The investment return and principal value of an investment will fluctuate so that an investor's shares, when redeemed,may be worth more or less than their original cost. Current performance of the Funds may be lower or higher than the performance quoted. All performance is historical and includes reinvestment of dividends and capital gains.Performance data current to the most recent month end may be obtained by calling 1-844-ETF-MGRS (1-844-383-6477).

Fund holdings and sector allocations are subject to change at any time and should not be considered recommendations to buy or sell any security.

Related Funds

Fund Summary

Income Data

Fund Documents

The phrase ‘take your work home with you’ has never been so pertinent as in 2020. The year almost all of us started working from home, and the year when we realised that working from home didn’t make us less valuable or less productive. In some cases, productivity has risen. Though you can’t always say the same thing about wellbeing.

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Most businesses in the knowledge sector now have a majority of their employees working remotely, most of the time. Then there are businesses – like ours – who began 2020 with a highly virtual outlook and who are now proactively ‘remote-first’.

That means we see remote working as a trend for the long term, not a workaround. We also recognise that it’s about more than just not being in the office. It means being flexible and creative about where you work, and when you work (within the envelope of customer expectation, perhaps). And it means more self-reliance and more responsibility for setting and meeting your objectives. That accepted, why would you work a rigid nine to five, when there’s an opportunity to flex your work patterns around your family, outside interests, etc?

There are businesses – like ours – who began 2020 with a highly virtual outlook and who are now proactively ‘remote-first’.

What is an office that never sleeps?

In this case, the office is mostly a metaphor. We haven’t seen much of ours in months. But consider this: in our business there are team members all over the world, working to those less rigid patterns in many cases, trusted by us to meet or exceed expectations. That means someone, somewhere, is working at every hour of the day.

Most people will recognise maybe a less extreme version of the same phenomenon in their own organisations. It’s difficult to predict working hours, and not in anyone’s interests to mandate them, given what we’re learning about that precarious balance between productivity and wellbeing.

Looking back over the last nine months, I think there are some valuable lessons to be learned that we can all apply to a remote-first future. And by the way, if you thought that was all about us white collar types, consider this: there are now warehouse forklifts being piloted by remote drivers. And we’ve even read about remote drivers handling difficult parking manoeuvres for HGVs…

Lessons learned from the ‘sleepless’ office

Good model behaviour

When we were sent home in March, many of us felt simultaneously connected and cast adrift. We put up with our (most likely) patchy broadband, but not so easy to dismiss was that sense of ‘how should I be’ now. Am I really expected to sit in on back to back Zoom calls when I’d do better with a short walk? Should I feel bad that I can do my grocery shopping mid morning and no one really notices? Some people are slow to change, but those that adapt fastest find that there has never been more appetite for innovation and setting new norms of behaviour.

Am I really expected to sit in on back to back Zoom calls when I’d do better with a short walk? Should I feel bad that I can do my grocery shopping mid morning and no one really notices?

You need better collaboration processes

I’ve lost count of the number of people who are amazed by the easy, asynchronous collaboration built into Google Drive, Onedrive and their peers. Simple, elegant tools for co-creating, chatting, editing and versioning across big teams, efficiently. For reports, proposals, slide decks, spreadsheets and more. News, people: you could have been doing that for the last ten years or more. What was missing was the will and the workflows.

Turns out that necessity is really the mother of change, not invention. Programme, team and task management is another area where real productivity gains can be made across big, distributed groups. Kanban is a simple but powerful management process that fits a ton of workflows and you can get proficient in less than an hour, from YouTube. Tools like Trello, Asana and Monday then take paper, email and guesswork out of that workflow – and they too integrate with your collaboration favourites.

Invest in better, cloud-based systems

When the pandemic struck, most of us discovered pretty quickly that the unified communication capabilities of our office systems were more roadmap than reality. So we leapt at Zooms and Teams and made them work for us. But really, we’re only just about getting by. The office call server, with its managed breakout to PSTN, is orphaned from our UCaaS service. The UCaaS vendor’s breakout is pretty expensive. And we’ve broken the continuity of presence across multiple systems and screens. Contact Centre as a Service works, but home broadband wasn’t built with five nines reliability, and the camaraderie of the contact centre is hard to replicate. So although we can live with ‘off-the-peg’ UCaaS, we only get to thrive when it’s tailored to our needs.

Culture matters more than ever

Culture in the sense of: what do we all strive for; how do we express ourselves; what do we believe in; how do we behave, in good times and in bad? Humans are the ultimate social learners and we pick up these often subtle and very nuanced cues by interacting with others.

I want to say that some combination of the three points above might replace the need to rub shoulders with actual, warm-to-the-touch humans but in all honesty I can’t. Not completely. Instead I’d make the case that culture – not outright productivity – is the new role for the office. A venue. A place of learning…

24 hour work needs 24 hour systems and support

Makes sense, doesn’t it? But most ‘help desks’ haven’t yet adapted to a remote-first culture. That means a help desk at least alert to being needed 24/7. Help desks – like any kind of contact centre – like to be able to predict usage patterns because as the old adage goes, there are more questions than answers. Agents are always overbooked; being able to predict demand keeps the whole shebang efficient. Adapting means different shift patterns, and a way to cope with the unpredictable – maybe by outsourcing some elements.

Do I need 24/7 support for my business?

Now, that depends. First, take a step back and look at your business as a whole and I want you to ask yourself three very important questions:

1. Do you have a user base that is spread across different time-zones?
2. Do your customers rely on you for that help desk function, and are they also adapting to the office that never sleeps.

If you answered yes to either of these questions, then you probably should look at investing the time and resources into setting up a 24 hour help desk for your company.

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Take a leaf from our book

We’ve built and scaled a 24 hour help desk to support ourselves, our customers and our customers’ customers. We wanted to be able to say yes to the office that never sleeps, and prosper at it. We wanted our customers to be able to say yes to their customers, without any fear, no matter the time-zones or distances. Don’t let technology or location come between you and your customer. Between us there are the people and skills to execute everywhere, and with that trust between us, we can innovate new and unique services that make you indispensable.

What makes a 24 hour help desk one of the best innovations for some companies stems from being able to meet customer and industry requirements no matter where in the world those customers are. The gratification can be as instantaneous for customers across the globe as they are for those customers in your home town.

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Because of the way the world has evolved, customers are more likely to appreciate instant over delayed gratification. Offering assistance around the clock can go a long way in reinforcing the gratification levels of your customers and thus reinforcing both reputation, brand loyalty and satisfaction.

Where do I start?

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When you’ve decided you want to scale your business to begin providing assistance 24 hours of the day, there are numerous things you need to consider. I’ve touched on the main points, but there are plenty of nuances to take into account. This is an adventure ITEC wants to help you on, so feel free to hope on over and begin the conversation.